FAQs

We Are Here To Help

 

How do I know if my order was received via email?

Orders are entered via email regularly and a response will be provided as soon as possible. Our email is crystalcuttool@gmail.com


Can I place an order over the phone? 

Yes, Net 30 customers can place orders over the phone by calling (734)-946-0099. We urge all of our new or current customers to feel free to call us at any time. Or if you are looking for something not shown on our website.

What is a normal order time?

Our tools are all made to order, be it custom or to print. Everything is made in-house in our facility. From receipt of a purchase order to ship date, most products will leave within 3 weeks. We do our best to work around volume demands and holidays.

Do you re-work tools?

Yes, most certainly. We offer re-lapping and resetting services for a wide variety of diamond tools. Please note that resetting services do take additional time.

Can I get my order faster than ground shipping?

Yes. We offer a number of different expedited shipping options from UPS. Please request shipping specifications when placing your order. Please note that we are exclusive to UPS.

Do you ship outside of the United States?

Yes, we ship internationally on a daily basis.

Grit Tool

 

American Owned and Operated since 1989